Best Customer service bank in Nigeria 2017. Customer service is a major feature a bank should possess though many banks in Nigeria lacks it. A bank with good customer service gets good reputation and this also includes other business sector as it helps to grow one’s business.
Have you ever been to a bank in Nigeria and the customer service will ignore your question or not calm when answering to your problem. This can be annoying for any customer and this made me to check almost all the banks in Nigeria and their customer services.
Top 5 Best Customer Service Bank in Nigeria 2017
Please note that I’m writing this based on the research i made and to which other people from different regions also researched on.
1. Guaranty Trust Bank(Gtbank)
When it comes to customer service Gtbank is the number one in Nigeria and current winner of best customer service in Nigeria. I’d you have any problem Gtbank customer service is there to help you out and even their call cent is always readily available to your problems or questions.
In a survey titled “Africa Banking Industry Customer Satisfaction Survey” conducted by KPMG, the Guaranty Trust Bank has emerged the most successful in term of its Customer Service.
2. Zenith Bank PLC
Zenith bank is the second after Guaranty Trust Bank, zenith Bank Plc has been rated Nigeria’s most customer-focused bank by KPMG in 2016 but came second in this year survey. The Zenith brand has also maintained a consistent track record of performance in several parameters including profitability and liquidity managerial competence.
3. Stanbic IBTC Bank
Stanbic IBTC came 3rd in best customer service bank in Nigeria. The bank customer service is very nice and which also includes their online services. Static IBTC bank isn’t one of popular banks in Nigeria with the likes of Gtbank or zenith but their services are nice.
4. Access Bank Nigeria
Access bank have a good customer services which i think should be number one, but because the bank isn’t so popular and versatile, is not on KPMG best customer service bank in Nigeria. But i will tell you that their customer service is superb that you will feel very free to let out your problem or questions.
5. Diamond Bank PLC
The last on the list. Diamond bank customer service is quite okay for me, though some say that they are arrogant and tends not to full attend to customers that they don’t know or have little influence in the bank. But diamond bank in my area is okay with well mannered workers.
So that’s the list of top 5 best customer service bank in Nigeria 2017 and you can add yours if you doubt the list thanks.